Course Description

This is an engagement certification course for pharmaceutical and/or device company representatives working in hospitals and primary healthcare centres. Together with MPC, HSA would like to offer medical representatives the opportunity to update and maintain their knowledge and skills in the sector and be prepared for their visits to hospitals.

Introduction

The certification course will supply knowledge to medical representatives active in hospitals and primary healthcare centres in South Africa.

The knowledge gained will provide the representative with the necessary skills and knowledge to navigate the different departments within a hospital successfully.

Who Should Enroll

This course is targeted at medical representatives in South Africa

Course Content

The course consists of the following basic study units:

STUDY UNIT 1: PURPOSE AND SCOPE

STUDY UNIT 2 - PROFESSIONAL CONDUCT/ETIQUETTE

• Appointment policy
• Signing in policy
• Catering policy
• Use of hospital facilities and disposables
• Refuse disposal and recycling policy

STUDY UNIT 3 – LEGAL IMPLICATIONS

• Patient confidentiality/POPI act
• Marketing code considerations

STUDY UNIT 4 - ROLES AND RESPONSIBILITIES OF STAKEHOLDERS

STUDY UNIT 5 and 6 - INFECTION CONTROL AT VARIOUS LEVELS

• During surgery in theatre
• In theatre complex
• In intensive care units
• Oncology wards and dispensary
• Pharmacy/dispensary
• Meeting rooms

CASE STUDIES WITH MODEL ANSWERS

• Theatre X 2
• ICU X 1
• General ward X 1
• Pharmacy X 1 (oncology)

FINAL EXAM

Course Highlights

This course provides the skills and knowledge for medical representatives in South Africa to operate successfully in hospitals and primary healthcare centres as well as in the broader scope of their everyday activities.

Learning Outcomes

• Define the requirements of a medical representative in the hospital
• Outline the requirements for the hospital and its personnel
• Explain the appointment policy, know the contact details of role players and know cancellation procedures
• Apply correct signing in procedures
• Implement the correct catering policy
• Follow the correct processes in using hospital facilities and managing disposables
• Apply the refuse and recycling policy
• Identify and apply the requirements of patient confidentiality and the POPI Act
• Understand and respect the roles and responsibilities of all stakeholders
• Understand and apply the procedures applicable during surgery in theatre
• Explain and apply the procedures applicable after the operation – in the theatre complex
• Apply correct procedures in the Intensive care units
• Implement the correct procedures in the oncology wards and the dispensary
• Follow the correct processes relevant to the pharmacy/dispensary
• Apply the correct procedures in the meeting rooms
• Understand and apply the marketing code applicable to the sector

Assessment

Learners must upload the certificates of completion for the marketing code and also complete the multiple choice questionnaire before a certificate of completion can be issued.

Certification

To obtain the certificate of completion, the learner must submit certificates of completion for the applicable marketing code and successfully complete the multiple choice questionnaire with a pass rate of 50%.