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Change Navigation Module 2

6 Clinical Points Only R 850.00 (incl VAT)

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Welcome to the second module of the Change Navigation Programme. The Programme aims to provide you with the competence to plan and implement change at a group, team, and organisational level.

In a world where change is inevitable, we want you to move from “GET IT TO GOT IT”. By this, we mean that you, like so many others, need to be equipped to deal effectively with change and its challenges.

In this Module (Change Resilience), we will cover four chapters. Chapter 1 of this Module deals with change resistance and barriers, or “why me, why now”. Chapter 2 deals with Emotional and Social intelligence. With respect to Social and Emotional Intelligence, we first discuss the rationale, thus why these factors are so important for resilience in transformation and change. In Chapter 3, we focus on relationships specifically. Here we highlight the requirements for creating the correct psychological climate for sound relationships, how to respond to positive and negative news or situations (from a communication perspective). We conclude the Module (Chapter 4) with an overview of the abilities to move beyond mere coping with the challenges and uncertainties of change. In terms of this, we discuss aspects related to structuring your life and work environment to become resilient and even flourish in the face of challenges.

At the end of each chapter, you will have to complete a formative assessment questionnaire to track your learning progress. Similarly, a summative questionnaire at the end of the module will assess your learning and enable you to earn the course certificate.

Learning Outcomes

At the end of this module, you will be able to:

  • Identify the sources of change resistance in your organization.
  • Identify potential barriers to effective change.
  • Define a case for change and communicate this to the people who are affected.
  • Craft communication messages to help people to navigate the emotional journey of change.
  • Apply practices to develop your self-awareness, and exercise self-regulation.
  • Apply practices to foster social awareness.
  • Implement strategies to build sound relationships, mend and maintain such during times of change.
  • Implement strategies to be resilient and flourish in the face of change.

Course Content

  • Chapter 1:
    • Resistance to Change.
    • Barriers to Change.
    • The Case for Change:
      • Elements of the Case for Change.
    • Navigating the Emotional Journey of Change.
    • The Kubler-Ross Model.
  • Chapter 2:
    • Social and Emotional Intelligence (EQ and SQ) defined.
    • EQ and SQ and Your Brain.
    • The Elements of EQ and SQ:
      • Self-Awareness.
      • Self-Regulation.
      • Social Awareness.
      • Relationship Management.
    • The Application of EQ and SQ:
      • Self-Awareness.
      • Self-Regulation.
      • Social-Awareness.
    • Tools, Tips and Techniques.
  • Chapter 3:
    • Creating the Right Psychological Climate:
      • Status Management.
      • Connection to the Vision.
      • Crystalizing Priorities.
      • Creating Belonging Cues.
    • Constructive Engagement.
    • Radical Candour.
    • Tools, Tips and Techniques.
  • Chapter 4:
    • Defining Resilience.
    • Variables in Developing Resilience:
      • Self-Efficacy.
      • Optimism.
      • Connection.
      • Positive Institution.
    • PERMA for Resilience and Wellness:
      • Positive Affect.
      • Engagement.
      • Relationships.
      • Meaning.
    • Tools, Tips and Techniques:
      • Counteracting Negative or Counterproductive Thoughts.
      • Cultivating a Positive Mindset.

Course Design

The e-Learning module is presented by Philip de Kock and Dr. Rina Steynberg. Learning material includes PDF manuals, voice-over PowerPoint presentations, exercises, infographics, and multiple-choice assessments.

Who Should Enroll

  • Newly appointed change managers, practitioners, and specialists
  • Aspiring change managers, practitioners, and specialists
  • Training managers and practitioners
  • Industrial psychologists
  • Anyone with interest in the field (no prior knowledge required)


Accredited according to the HPCSA’s Psychology Board Guidelines for Psychology Professionals for 6 General CEU’s on Level 1.


Each Chapter requires that the learner complete a formative assessment successfully. At the end of the Module, a summative assessment is required to earn the course certificate. In all instances, the assessments are in a multi-choice type format (no essay questions) and a pass mark of 80% is required.


For more information contact:

Mind Matters Consulting

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